Terms of Sale
The terms for buying from Coppervm — prices, delivery, returns and complaints.
Last updated: October 15, 2026
Seller
Coppervm is run by MYST AS, a company registered in Hamar, Norway. The registration number and contact details are at the bottom of this page and in the footer of every page. You can always reach us by email, and we normally reply within one business day.
Orders and contract
Once your payment is complete, we send an order confirmation to the email address you gave us. The contract is binding when you receive that confirmation. Please check it and tell us straight away if anything is wrong.
Prices
Prices are in US dollars. Shipping is $25 for the first item and $10 for each additional item, or $5 for each additional item once your order has 3 or more. The shipping cost is shown at checkout before you pay. Depending on where you live, your country may charge import duties or taxes on delivery; these are set by your local authorities and paid to the carrier, not to us.
Payment
You can pay by card or PayPal. Payments are handled by Stripe in an encrypted checkout; we never receive or store your card details. Your payment is taken when you complete the order.
Delivery
We deliver to the countries listed at checkout. Every order is checked and hand-packed, usually within 1–2 business days, and sent insured with tracking. Orders normally arrive within 7 days. You receive tracking details by email once the parcel has shipped. The risk passes to you when you receive the item.
Personal engraving
If you order a bar with personal engraving, we send you a proof to approve before engraving starts. Once you approve it, the item is made to your specification and cannot be returned under the right of withdrawal. Your right to complain about defects is unaffected.
Right of withdrawal
You have 14 days from the day you receive the item to change your mind. Email us before the deadline, then send the item back within 14 days; return postage is yours to pay. We refund everything you paid, including the original shipping, within 14 days of hearing from you, but not before we have received the item or proof that you have sent it. The full details are on the Return Policy page.
Complaints about defects
If an item is faulty, you have 2 years to complain under Norwegian law (5 years for goods intended to last substantially longer). Tell us within a reasonable time after you notice the problem; within two months is always in time. Email us your order number and, ideally, a photo, and we will repair, replace, discount or refund. For valid complaints we cover reasonable shipping costs.
Personal data
We only process the information needed to complete your purchase and meet our legal obligations, such as bookkeeping. Our Privacy Policy explains what we process, why and for how long.
Disputes and governing law
If you are unhappy, please contact us first — we want to put it right. Consumers in the EU, Norway and Iceland can also get free help from the European Consumer Centre in their country. These terms are governed by Norwegian law; this does not take away any mandatory consumer protection you have under the law of the country where you live.